Assistant Shop Manager

3 weeks ago


Bournemouth, Bournemouth, United Kingdom Blue Cross Full time
About the Role

We are seeking an experienced and motivated Assistant Shop Manager to join our team at Blue Cross in Christchurch. As a key member of our shop management team, you will be responsible for overseeing the day-to-day operations of our shop, including managing donations, displays, and stock, as well as coordinating with our volunteers and staff to ensure the smooth running of the shop.

Key Responsibilities
  • Manage the shop's day-to-day operations, including generating donations, managing displays and merchandising, and coordinating stock deliveries and collections.
  • Recruit, train, motivate, and manage a team of volunteers to ensure they are aligned with our cause and equipped with the necessary skills and knowledge to thrive in their roles.
  • Work closely with the Shop Manager to shape the shop's direction at a local level, fostering a welcoming and engaging environment for both customers and volunteers.
  • Manage the shop's finances, including cash handling and reconciliation, and ensure that all financial transactions are accurate and up-to-date.
  • Develop and implement strategies to improve shop performance, including sales, customer service, and volunteer engagement.
Requirements
  • Previous experience in a retail environment, preferably in a management or supervisory role.
  • Excellent customer service skills, with the ability to provide a positive and welcoming experience for customers.
  • Ability to motivate and lead a team of volunteers, with a focus on developing their skills and knowledge.
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues, volunteers, and customers.
  • Ability to work flexibly, including weekends and occasional lone shifts, and to adapt to changing business needs.
What We Offer
  • A competitive salary and benefits package, including 38 days holiday rising to 43 with service, and a pension scheme with enhanced employer contribution.
  • Opportunities for professional development and training, including a personal development programme and access to a range of training and development resources.
  • A supportive and inclusive work environment, with a focus on diversity and inclusion.
  • The chance to make a real difference to the lives of animals in need, and to be part of a team that is passionate about animal welfare.


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