Help Desk Technician
3 weeks ago
We are seeking an experienced Help Desk Technician to join our dynamic team as an IT Support Specialist.
As an IT Support Specialist, you will work with cutting-edge hardware and software, ensuring minimal downtime for our clients.
The ideal candidate will have strong timekeeping and communication skills, as well as the ability to work calmly under pressure.
Key Responsibilities:
- Client Engagement: Act as the primary point of contact, addressing enquiries and technical concerns with professionalism.
- Remote Support: Provide exemplary 1st line support via remote access tools, swiftly resolving IT issues.
- PC/Laptop Assembly, Repair, and Troubleshooting: Construct, repair, and troubleshoot systems to maintain optimal performance.
- Project Support: Assist 2nd and 3rd line technicians, fostering a cohesive team environment.
- Customer Service: Deliver exceptional service, exceeding client expectations.
- Problem-Solving and Analysis: Identify and resolve issues using critical thinking and innovative solutions.
- Documentation and Reporting: Maintain accurate records and provide comprehensive reports.
Package:
- Salary: £15,000
- Continuous Learning: Access in-house and online training (Microsoft, Sophos, Watchguard) to enhance your skills.
- Health Care Scheme: Prioritize your well-being with our comprehensive health care benefits.
- Private Medical Insurance: Enjoy coverage after 1 year of employment, ensuring peace of mind.
- Extra Annual Leave: Celebrate your commitment with an additional day off per year employed.
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