Digital Content Specialist
1 day ago
We are seeking a Digital Content Specialist to join our team, providing support for digital content publishing and UX journey optimization across our digital estate.
This role will involve collaborating closely with other members of the Digital Team, the wider business, and third parties to deliver high-quality UX design solutions that meet the needs and goals of our users.
As a trusted part of the Group Transformation, you will be responsible for:
- Supporting all content publishing activities within BAU operations covering the USS Public Site, My USS Portal, and Employer Portal.
- Working closely with the Digital Content Manager and having a basic understanding of analysis and measurement techniques and the resulting insights.
- Maintaining and developing knowledge on the USS Content Management System (CMS), its features, functions, templates, processes, and environments.
- Supporting the team with the creation of test scripts against allocated components, their subsequent execution, and associated defect remediation process, regression testing, and live proving.
- Developing and maintaining knowledge of best practice guidelines for digital content and UX, including accessibility and USS's ongoing commitment to WCAG AA standards.
- Contributing to the maintenance of the Digital inbox, recording enquiries, and ensuring they are responded to promptly and that all business processes are adhered to.
- Providing excellent customer support to internal and external users, responding to enquiries promptly, and delivering requests within agreed timescales.
To succeed in this role, you will need:
- A basic understanding of HTML & CSS.
- Experience in publishing web content with a CMS.
- Experience in Adobe apps such as Photoshop/Illustrator/Adobe XD or similar.
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