Support Process Optimizer

2 days ago


London, Greater London, United Kingdom Swap Full time
Job Title:

Support Process Optimizer

About the Role:

We are seeking a skilled Support Process Optimizer to join our customer support team. As a key member of our team, you will be responsible for creating and implementing efficient processes to improve customer satisfaction and reduce resolution times.

Main Responsibilities:
  • Analyse and optimise customer support processes to improve efficiency and effectiveness.
  • Collaborate with the Director of Customer Success and leadership team to shape the customer support strategy and structure.
  • Develop and deliver training materials for new and existing team members to enhance their skills and knowledge.
  • Manage daily customer support operations to resolve customer inquiries and issues in a timely and effective manner.
Requirements:
  • 3-5 years of experience in customer support, with at least 2 years in a leadership position, preferably in tech or ecommerce.
  • Startup or scaleup experience.
  • Proven leadership and management skills to drive teams towards achieving goals.
  • Exceptional organisational and problem-solving skills, focusing on delivering results and driving continuous improvement.
  • Strong data and analytical skills, with a focus on reporting core metrics.
What We Offer:
  • Competitive salary: £70,000 - £90,000 per annum.
  • Employee share options.
  • Flexible working hours.
  • Accelerate your learning potential working at a high-growth startup.
  • The opportunity to work with a diverse and global team.
Benefits and Compensation:

We offer a competitive salary range of £70,000 - £90,000 per annum, plus employee share options and flexible working hours. You will also have the opportunity to accelerate your learning potential working at a high-growth startup and collaborate with a diverse and global team.



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