Customer Experience Team Leader

1 week ago


Lowestoft, Suffolk, United Kingdom Awaze Vacation Rentals Ltd Full time
About the Role
We are seeking a highly motivated and experienced Guest Service Manager to join our Contact Centre team at Awaze Vacation Rentals Ltd. This is an exciting opportunity to play a pivotal role in delivering exceptional customer service and driving performance within our fast-paced contact centre environment.

In this challenging yet rewarding position, you will be responsible for efficiently and effectively servicing all types of inbound contacts, providing excellent customer experience in line with company standards. You will also support the leadership team in driving performance according to business goals, values, and vision, and ensure that exceptional service is consistently delivered by the team.

Key Responsibilities:
- Efficiently and effectively service all types of inbound contacts into the contact centre, providing excellent customer experience in line with company standards.
- Support the leadership team in driving performance according to business goals, values, and vision.
- Work collaboratively as part of a team, offering help and support to colleagues when needed.

The ideal candidate will possess strong interpersonal and leadership skills, combined with a passion for driving performance to develop first-class guest service within our evolving centre of excellence. The salary for this role is estimated to be around £35,000 - £45,000 per annum, depending on experience.

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