Customer Experience Team Member

2 weeks ago


Lowestoft, Suffolk, United Kingdom Austin Fraser Full time

We are seeking a highly skilled and motivated individual to join Austin Fraser's rapidly expanding global company as a valued member of the Customer Experience Team.

The primary goal of this role is to provide exceptional customer service and administrative support, ensuring that customer issues are resolved efficiently and effectively.

Key Responsibilities:
  • Main Point of Contact for Customers
  • CRT System Administration (Salesforce)
Service Support:
  • Troubleshoot Incoming Calls and Resolve Issues
  • Follow up on Service Calls and Deliveries
  • Accurate Data Entry and Computer System Linkage
Office Support:
  • Coordinate Equipment Logistics with Marketing and Sales Teams
  • Arrange Equipment Movements between Sites
  • Provide Additional Support as Required
  • Problem-Solver with Excellent Telephone Manner
  • Proficient in MS Office Packages
Requirements:
  • Proven Experience in Providing Exceptional Customer Service
  • Accurate Data Entry Skills
  • Experience in a Fast-Paced Office Environment
  • Driving License (Preferred)
  • Familiarity with Computer Order Entry and CRM Systems (Microsoft Navision/Salesforce)

Salary: $60,000 - $80,000 per year



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