Customer Service Team Lead

23 hours ago


Lowestoft, Suffolk, United Kingdom Booker Limited Full time
About the Role

This is a fantastic opportunity to be part of a successful team at Booker Limited. As a Customer Service Supervisor, you will be responsible for managing a team in excess of 40 colleagues and playing a key role within the store's management team. You will also assume the role of Duty Manager at points throughout the week.

Main Responsibilities
  • Ensuring that the team comply with legal standards and company procedures at all times.
  • Ensuring that your team are fully trained in cash handling to minimise losses
  • Controlling debt and recover overdue or failed payments from customers
  • Maintaining accurate and timely payroll records.
  • Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction
  • Liaising with other department Supervisors to monitor orders for delivery
You Will Need
  • To be successful in this role, your skills and experience will include:
  • Passionate about providing exceptional customer service
  • Flexible, adaptable and enjoys working with, as well as managing a team
  • An excellent communicator and have some experience in supervising or managing a team.
  • Practical experience in the retail trade
Salary Information

We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience.



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