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Administrative Assistant for Cancer Centre
2 months ago
About the Role
We are seeking an experienced and organized individual to join our team as a 2 Week Waiting List Administrator. As a key member of the Cancer Centre, you will play a crucial role in ensuring the efficient administration of the rapid referral process.
Key Responsibilities
- Prioritize referrals using initiative in the interpretation of National and local referral guidelines.
- Undertake data input into hospital database systems in an accurate and timely manner.
- Book appointments in accordance with cancer referral guidelines and departmental protocols, and produce patient appointment letters and notifications.
- Liaise with GPs and primary care staff regarding inappropriate or unclear referrals, maintaining a professional and appropriate manner at all times.
- Track referrals, ensuring progress through the referral system.
- Take steps to ensure breaches of waiting times targets are avoided and highlight problem areas to the Clinicians, Service Managers, and the Two Week Wait Management Team as appropriate.
- Be proactive in meeting the demands of the service, including working in close liaison with the Two Week Wait Management Team, including deputising for the Two Week Wait Team.
- Maintain effective communication channels when dealing with telephone calls and queries from medical and nursing staff, other departments, and patients by ensuring that all are dealt with in a professional and appropriate manner.
- Liaise with the Two Week Wait Team Manager to ensure education and training is updated and participate in training and induction of new staff.
- Represent the team and attend relevant meetings as required.
Person Specification
Essential
- Ability to act on own initiative
- Ability to work without close supervision
Desirable
- Attention to detail
- Experience of dealing with customers/patients
About Us
The University Hospitals of Leicester NHS Trust is a leading healthcare provider in the region, committed to delivering high-quality care to our patients. Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years.
We have four primary goals:
- High-quality care for all
- Being a great place to work
- Partnerships for impact
- Research and education excellence
We will embed health equality in all we do, taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
