ITSM Software Implementation Specialist

1 week ago

Cirencester, Gloucestershire, United Kingdom Pure Human Resources Ltd Full time

Job Description

Permanent, full-time position (flexible)

Location: Remote-based work

Salary: Up to £40,000 per annum (dependent on experience)

Transforming Service Management

Pure Human Resources Limited works in partnership with iService Solutions, a UK-based company specialising in Service Management implementation on a global scale. Their passion for workflow and technology, combined with long-term, honest, and open relationships with customers, underpins everything they do. As experts in the design, execution, configuration, and support of Helpdesk, IT, and Enterprise Service Management, as well as Asset Management Solutions, they are now seeking a resourceful and creative ITSM Software Consultant to join their team.

Key Responsibilities:

  • Working directly with customers to understand their needs, building relationships, and managing expectations
  • Proposing solutions and delivering best practices to clients' business problems
  • Leading the technical delivery (configuration) of customers' HaloITSM implementations
  • Preparing and running functional design workshops, including the creation of design specifications based on out-of-the-box functionality and customer requirements
  • Challenging customer requirements where necessary
  • Training on specific HaloITSM technology will be provided

Requirements:

  • Solid technical experience of Microsoft platforms (Windows Server, SQL Server, IIS)
  • Capable of working within key business projects
  • Knowledge of producing technical and customer-facing documentation
  • Excellent time management skills, with a can-do and proactive attitude
  • Team player with the ability to work within project teams (both internally and within customer environments)
  • Quick learner, competent of maintaining a diverse workload in a fast-paced environment
  • A high level of interpersonal and communication skills
  • Full UK driving license
  • Desirable:
  • Hands-on experience of working within IT Service Management software solutions
  • ITIL v2 or v3 Foundation Certification

Benefits:

  • Opportunity to join a vibrant and engaging team and friendly working environment
  • Discretionary bonus
  • Flexible working hours, project-focused
  • Long-term relationship
  • Remote-based work
  • Life Insurance
  • Employer pension scheme
  • 23 days annual leave plus bank holidays

Pure Human Resources Limited works in partnership with iService Solutions in providing Recruitment support. No applications from agencies, please.

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