Resident Experience Manager

8 hours ago


London, Greater London, United Kingdom Coventry City Council Full time

About the Role

We are seeking an experienced Resident Experience Manager to lead our team of Resident Experience Designers and Resident Experience Advisors.

Your key responsibilities will include overseeing informal complaint resolution, working with the Designers on new 'Customer Journey' processes, and collaborating with a range of colleagues across the organisation to embed the principles of listening to and valuing our customers at every opportunity.

Key Skills and Experience

We are looking for a creative thinker who is passionate about driving change and can use their initiative to identify solutions in any circumstance.

You will be a flexible and effective communicator who knows how to work with different audiences to gain buy-in and support.

What We Offer

As a Resident Experience Manager with Coventry City Council, you will have the opportunity to work with a diverse team and make a positive impact on the lives of our residents.

We are committed to inclusivity and would particularly welcome applications from people from minority ethnic backgrounds.

How to Apply

For more information and to apply, please visit our website and follow the application process.


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