Dedicated Operations Specialist

3 weeks ago


London, Greater London, United Kingdom ihateironing Full time

ihateironing: Transforming Dry Cleaning and Laundry Services

We are seeking a highly skilled Operations Manager to join our team, responsible for maintaining and building relationships with dry cleaners across London and beyond. This role offers a unique blend of on-site visits, office work, and remote opportunities.

  • Maintain strong relationships with dry cleaners to ensure they meet our high standards.
  • Provide comprehensive training on our systems and processes to enhance their capabilities.
  • Support the growth of our partner dry cleaners by identifying areas for improvement and implementing solutions.
  • Conduct ad-hoc project work to drive business excellence.

This varied role requires a strong understanding of small businesses and their challenges. As an ideal candidate, you should possess:

  • A Bachelor's Degree or equivalent experience in a similar role.
  • At least 2 years of experience managing people (direct reports, franchisees, or contractors).
  • An understanding of small growing businesses and the obstacles they face.
  • The ability to travel regularly to dry cleaners around London and beyond.
  • Firm but fair communication skills to ensure quality and performance standards are met.
  • Excellent written and verbal communication skills.

Benefits include:

  • A competitive salary of £38,000 - £42,000 per annum, depending on experience.
  • Subsidized laundry and dry cleaning services.
  • A great working environment with regular fun activities.
  • Pension Scheme participation.
  • A flexible work arrangement with 3+ days of on-site visits, office time, and home-based work.


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