Dedicated Operations Specialist
3 weeks ago
ihateironing: Transforming Dry Cleaning and Laundry Services
We are seeking a highly skilled Operations Manager to join our team, responsible for maintaining and building relationships with dry cleaners across London and beyond. This role offers a unique blend of on-site visits, office work, and remote opportunities.
- Maintain strong relationships with dry cleaners to ensure they meet our high standards.
- Provide comprehensive training on our systems and processes to enhance their capabilities.
- Support the growth of our partner dry cleaners by identifying areas for improvement and implementing solutions.
- Conduct ad-hoc project work to drive business excellence.
This varied role requires a strong understanding of small businesses and their challenges. As an ideal candidate, you should possess:
- A Bachelor's Degree or equivalent experience in a similar role.
- At least 2 years of experience managing people (direct reports, franchisees, or contractors).
- An understanding of small growing businesses and the obstacles they face.
- The ability to travel regularly to dry cleaners around London and beyond.
- Firm but fair communication skills to ensure quality and performance standards are met.
- Excellent written and verbal communication skills.
Benefits include:
- A competitive salary of £38,000 - £42,000 per annum, depending on experience.
- Subsidized laundry and dry cleaning services.
- A great working environment with regular fun activities.
- Pension Scheme participation.
- A flexible work arrangement with 3+ days of on-site visits, office time, and home-based work.
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