Transportation Business Coach

2 months ago

Coalville, Leicestershire, United Kingdom Amazon UK Services Ltd. Full time
Transportation Business Coach

Amazon UK Services Ltd. is seeking a highly motivated and forward-thinking Transportation Business Coach to join our Transportation team.

About the Role

The Transportation Business Coach will play a critical function in continuously improving the service levels, capacities, and costs of the EU Transportation Line Haul to ensure promises to customers are being maintained.

Key Responsibilities
  • Track existing metrics to detect and remove defects
  • Line haul performance management (e.g. on-time truck performance)
  • Continuous Improvement Management
  • Coach, educate, and facilitate the growth relationship between Amazon and our dedicated transport partners
  • Support Contract management and contract compliance for partners
  • Q4 planning and execution (Amazon Peak)
  • Support the Operations Planning (OP) Process: goal settings
  • Prepare and participate recurrent Ops calls, business reviews, QBRs, Customer Service workshops (to support the improvement plans)
  • Maintain and improve communication, process, and Fulfillment Center/partner interface
  • Develop relationships with Partners to encourage and facilitate communication to drive new opportunities
Requirements
  • Possession of a degree
  • Experience in supply chain
  • Experience in program or project management
  • Experience in defining and implementing process improvement initiatives using data and metrics
  • Experience working cross-functionally with tech and non-tech teams
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level
  • Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
  • Experience in driving end-to-end delivery, and communicating results to senior leadership
  • Experience leading process improvements
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules
  • Knowledge in SQL
  • Possession of a CPCP

We are open to hiring candidates to work out of one of the following locations:

Coalville, LEC, GBR | London, GBR

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