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Transportation Business Coach

2 months ago

Coalville, Leicestershire, United Kingdom Amazon UK Services Ltd. Full time
Job Title: Transportation Business Coach

Amazon UK Services Ltd. is seeking a highly motivated and forward-thinking Transportation Business Coach to join our team.

About the Role

The Transportation Business Coach will play a critical function in Amazon EU Operations, focusing on continuously improving service levels, capacities, and costs of the EU Transportation Line Haul to ensure promises to customers are maintained.

Key Responsibilities
  • Track existing metrics to detect and remove defects
  • Line haul performance management (e.g. on-time truck performance)
  • Continuous Improvement Management
  • Coach, educate, and facilitate the growth relationship between Amazon and our dedicated transport partners
  • Support Contract management and contract compliance for partners
  • Q4 planning and execution (Amazon Peak)
  • Support the Operations Planning (OP)
Process

The Transportation Business Coach will be responsible for:

  • Preparing and participating in recurrent Ops calls, business reviews, QBRs, Customer Service workshops (to support improvement plans)
  • Maintaining and improving communication, process, and Fulfillment Center/partner interface
  • Developing relationships with Partners to encourage and facilitate communication to drive new opportunities

To be successful in this role, you need a passion for making data-driven decisions that will have a direct impact on customer experience.

You will require Transportation experience, with experience in either Transport Management, Planning, Compliance, or Performance. The ability to be an effective communicator to various audiences, remain flexible, and adapt to learning new tools is instrumental in this role.

Our environment is deadline-driven, fast-paced, and requires you to be detail-oriented and comfortable interacting and working with multiple teams.

We are open to hiring candidates to work out of one of the following locations:

  • Coalville, LEC, GBR
  • London, GBR
Basic Qualifications
  • A degree
  • Experience in supply chain
  • Experience in program or project management
  • Experience in defining and implementing process improvement initiatives using data and metrics
  • Experience working cross-functionally with tech and non-tech teams
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level
  • Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
  • Experience in driving end-to-end delivery and communicating results to senior leadership
  • Experience leading process improvements
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules
  • Knowledge in SQL
  • Possess a CPCP