Study Trips Operations Coordinator

2 days ago

Manchester, United Kingdom Diversity Travel Full time
Operations Executive - Study Trips

Diversity Travel is a leading travel management company for the charity and academic communities. We are passionate about developing our people, creating dynamic partnerships with our customers, and providing responsible travel solutions.

We are seeking an Operations Executive to join our Study Trips team. As a key member of our team, you will be responsible for planning and delivering the logistics of tailor-made study tours for schools and universities.

Key Responsibilities:
  • Liaise with clients to provide updates on the planning and logistics of their tour
  • Work with our network of suppliers to deliver itineraries that meet our clients' tour objectives
  • Collaborate with our Sales Executives to ensure a smooth handover of bookings
  • Identify opportunities to provide more value and a better tour experience to clients
  • Dispatch documentation to clients
  • Liaise with hotels to ensure prepayment
  • Work with our product team to ensure our tour products and database are constantly developing and improving
Requirements:
  • Excellent customer service experience, ideally gained in a travel reservations, retail travel, or event planning environment
  • Working knowledge of a GDS
  • Desire to succeed in a logistical travel planning role
  • Excellent attention to detail
  • Initiative and problem-solving skills
  • Good time management skills and capacity to thrive in a high-volume and varied environment
What We Offer:
  • Salary up to £26k (dependent on experience) plus OTE bonus £6k (links to performance)
  • 31.5 days Annual Leave (including bank holidays), rising by 1 day (pro rata) after 12 months of service
  • Option to buy or sell additional annual leave
  • Excellent opportunities for progression in a fast-growing company
  • Employee Assistance Program
  • Pension
  • Life Assurance
  • Season ticket loan
  • Discounted staff travel
  • Cycle to Work Scheme

We are a dynamic and forward-thinking company that values our employees and provides a supportive and inclusive work environment. If you are passionate about travel and customer service, and have the skills and experience required for this role, we would love to hear from you.

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