Customer Experience Specialist

1 day ago


Penrith, Cumbria, United Kingdom ENGINEERINGUK Full time

We are seeking a Customer Experience Specialist to join our team at ENGINEERINGUK.

As a key member of our team, you will deliver exceptional in-store performance and customer care, working collaboratively with your team to achieve your store's wider goals.

  • You will become an expert in all things O2, promoting our innovative products, services, and brand.
  • Consistently meeting store targets by creating tailored recommendations and sharing our 'Why O2?' is essential.
  • Taking ownership of your own performance and contributing to the overall success of O2 is vital.
  • Embracing opportunities for personal development with support from store leadership and O2 resources is crucial.

You will experience an exceptional induction program that delves deep into all aspects of Virgin Media O2.

  • Excellent communication skills are necessary to convey information and instructions clearly.
  • Self-motivation is required to hit agreed sales targets.

The competitive hourly rate is £11.81, with benefits including:

  • 23 days' annual leave and an additional day off to celebrate your birthday.
  • An excellent pension scheme, matching up to 10%.
  • Employee BUPA medical cover, health care plan, and life assurance.
  • A host of Family Friendly policies.

You will receive support, rewards, and tools to help you prioritise what really matters, including:

  • A competency-based telephone interview.
  • A comprehensive interview at the store.
  • Training and induction to kick start your career with our experienced and inclusive team.

Estimated salary: £11.81 per hour.



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