Property Management Director

5 days ago


Newton Mearns, East Renfrewshire, United Kingdom haart Full time
About the Role

We are seeking a highly skilled and experienced Property Management Manager to join our team at haart Estate Agents in Cambridge. As a key member of our management team, you will be responsible for leading a team of property managers and driving excellence in service delivery.

Key Responsibilities
  • Manage a team of property managers to ensure seamless day-to-day operations
  • Lead daily meetings with the property management team to discuss key performance indicators (KPIs) and goals
  • Coach and develop team members to achieve KPIs and advance their careers
  • Monitor and assess individual team member performance, including conducting regular one-to-one meetings
  • Ensure the business is risk-averse and compliant with all regulatory bodies
  • Conduct property inspections and negotiate tenancy extensions and renewals
  • Coordinate with contractors to manage maintenance and repair issues at properties
  • Process deposit returns and resolve rental arrears
  • Process eviction requests and ensure all properties meet regulatory health and safety standards
  • Build and maintain strong relationships with landlords and tenants
  • Manage complaints and complete check-in and check-out procedures, including full inventory reports
Requirements
  • Full UK driving license for a manual vehicle
  • Minimum of 3 years' experience as a property manager within residential lettings
  • Ability to create and maintain a positive team spirit and enjoyable working environment
  • Strong knowledge of current residential lettings legislation
  • Outstanding customer service skills
What We Offer
  • Basic salary range of £32,500 to £43,000 per year, dependent on experience
  • Up to £7,200 in capped commission (in addition to basic salary)
  • A further £3,725 uncapped commission target (in addition to basic salary)
  • Minimum on-target earnings of £43,425+ per year
  • Company car or monthly car allowance
  • Fixed working hours (08:30-18:00 weekdays, 09:00-17:00 one in every four Saturdays, with a day back in lieu)
  • Career progression opportunities
  • 30 days annual leave per year
  • Company smartphone for completing role-related tasks
  • Industry-leading training
  • Nationally recognized qualification (inc. ARLA)
  • 24/7 access to our Employee Assistance Programme
  • Eye care
  • Up to £500 for successful employee referrals


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