Change Management Specialist

We are seeking a highly skilled Change Management Specialist to join our team at Innovate Healthcare Services. As a Change Management Specialist, you will play a critical role in driving change and delivering project deliverables and outcomes.

• Plan and organize complex activities, including influencing and adjusting plans to align project and operational wider plans and strategies.
• Implement new ways of working, facilitating collaborative working and capacity planning.
• Develop and deliver relevant impact assessments, plans, processes, and materials to enable the change business readiness assessment, change sustainability plans, new processes, benefits realization plans, and tracking.
• Support the implementation of Change plans and monitor progress of plans against success criteria, and maintain alignment to business case as relevant.
• Note: Scope of plans may include change management, engagement, and communications, and benefits plans, benefits profiles, and training plans.
• Input, and support training requirements create learning/training plans and materials.
• Manage stakeholder engagement and communications in terms of change management, set up advocacy, and mobilize change agents or champions as required.
• Lead stakeholder engagement and communication initiatives and identify and help to address any resistance.
• Core responsibility for ensuring patient care is considered within change management plans/activity and that the patient perspective as a key driver in continuous improvement.
• Responsible for reporting on delivery of Change Workstreams, project change activities, and BAU initiatives as required.
• Influence and design services relating to patient care and patient/work flows, including administrative and operational workflows which have a direct impact on provision of services.
• Act as an effective change agent in the delivery change workstreams and activities.
• Strategy
• Ensure change management delivery is in line within the relevant organizational Digital, Improvement, Clinical, and Patient Safety Strategies as relevant, particularly with identified key delivery principles.
• Deliver new solutions within the context of wider service improvement programs, the EPR program, and service and strategic priorities.
• Support and contribute to the long-term strategic planning and alignment relating to the change management program across both Trusts, primary care, and all customers.
• Have an awareness of the ICB Integrated Care and Digital Strategies and understand the interdependencies across organizations and digital programs of work.
• Assist with development of Business Cases and funding bids as required.
• Identify opportunities, resources, and obtain commitment for other information system projects that offer benefits to the Digital Transformation and EPR Programs.
• Analytical Skills
• Impact Assessments: Assess the change impact and evaluate user readiness by conducting impact analyses, assess change readiness, and identify key stakeholders.
• Manage Risk & Issues - Identify, analyze, and prepare risk and issue mitigation tactics. Make judgments and recommendations on risks and issues, considering complex and/or conflicting information to produce a range of options to the Project/Transformation Boards for the implementation of resolutions or mitigating actions.
• Resistance to change - Identify and manage anticipated resistance utilizing recognized change management tools and techniques.
• Measurement - Define and measure success metrics and monitor change progress. Input to, and support with the development and monitoring of benefits realization plan, including identifying metrics to monitor and report to the key stakeholders when needed.
• Reporting - Responsible for ensuring accurate and timely reporting of change to key stakeholders, at an individual project level, as well as at a holistic change management service level. Utilize systems which provide accurate/analytical and statistical information and produce relevant reports based on improvement and transformation outcomes. Prepare highlight/update reports as required to cover progress against key milestones, and variances to plan.
• Development
• Plan and manage change activities within a project, including establishing baselines for change, aligning change to benefits, working closely with change and training teams, and clinical and operational users.
• Work with key stakeholders to ensure that there is clear understanding of the problems and commitment to the proposed plans and implementation.
• Policy and Service Development
• Input to policy and services changes impacting on areas outside of own area of responsibility.
• Ensure PRINCE2 and/or alternative project management principles are followed within the change management aspects of projects as relevant and promote these principles to others within the project team as appropriate.
• To follow and adhere to Innovate policies and procedures.
• Communication and Engagement
• Undertake formal presentations and provide regular updates, comprising various levels of technical business process information and narrative, to diverse groups Service Managers, Project Boards, Clinical Groups, Strategy, and Governance Groups.
• Inform and persuade stakeholders and decision-makers about proposed business process changes, including structured explanations of highly complex, sensitive, or contentious information which requires agreement and co-operation of all parties.
• Strong motivational and interpersonal skills to encourage collaborative working to deliver change, where there may be resistance, though to effective engagement with business units, management, and clinical teams.
• Staff Management and Leadership
• Effectively provide leadership to teams linked to the change initiatives.
• Demonstrate a consistent leadership style which (a) engages, enables, and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams/departments and across organizational boundaries.
• Line management of Change Implementers as required.

Qualifications

Essential

• Educated to degree level or equivalent experience delivering major change programs.
• Relevant change management qualification, ONE of: Change Management Institute ACMF (Accredited Change Manager Foundation); and equivalent experience.
• Evidence of continuous professional development.

Desirable

• PRINCE2 Project Management Foundation Level Qualification. Training or coaching qualification

What we are looking for in our people

Essential

• Proven track record of delivering major change programs effectively. Experience and knowledge of change management principles, concepts, methodologies, and tools; able to advise on a good practice approach to business change.
• Excellent active listening skills.
• Good understanding and demonstrable knowledge of benefit management and change role within it.
• Works well under pressure and with complexity and ambiguity and can flex to changes in business focus.
• Able to define problems and evaluate new concepts and ideas and identify recommendations and solutions.
• Experience in stakeholder management on complex/sensitive programs and has credibility and impact with peers and leaders; and able to influence and gain buy-in to enable change to happen through others.
• Excellent interpersonal and communication skills and a proven ability to convey complex information (including presentations) and develop, maintain, and enhance relationships with a variety of internal and external contacts.
• Ability to influence others and move toward a common vision or goal. Able to identify both the overt and covert culture of the organization and its influence on the change.
• Strong project management and organizational skills, and a high awareness of project and program context and discipline.
• Fully competent at planning, risk management, and dependency-management.
• Experience of managing, implementing, facilitating, and monitoring change initiatives.
• Flexible and adaptable; able to work in ambiguous situations: Resilient and tenacious with a propensity to persevere.
• Forward-looking with a holistic approach.
• Strong analytical skills with experience of assessing the impact of change by conducting impact analyses, assess change readiness, and identify key stakeholders.
• Excellent understanding of computer systems and digital transformation; ideally includes hospital digital systems.
• Independent means of transport for frequent travel to Innovate and customer sites.
• Able to work a variety of working patterns.
• Able to work both onsite and remotely.
• Personal Qualities we consider critical to the role: Compassionate leadership adopting use of motivational and inclusive practice.
• Able to influence decision-making and practice across all levels.
• Able to prioritize and delegate.
• Able to monitor and appraise individual and organizational performance.