Service Desk Team Lead

6 days ago


Bristol, Bristol, United Kingdom Searchability® Full time

Job Summary:

Searchability® is seeking a skilled IT Support Operations Manager to oversee the delivery of IT services across the organization. This role is ideal for a professional with a strong background in managing IT service desks who is ready to take on the challenge of leading a dedicated team.

Key Responsibilities:

  • Manage and guide the service desk team to deliver exceptional IT support and services.
  • Monitor service desk performance and implement strategies to enhance efficiency and service quality.
  • Foster strong relationships with stakeholders and users, ensuring a high level of support and satisfaction.
  • Drive continuous improvement initiatives within the service desk.
  • Mentor and support the professional growth of team members.

Requirements:

  • Significant experience managing a service desk or IT support team.
  • Previous experience working within an MSP is advantageous.
  • Strong leadership skills with the ability to inspire and manage a team.
  • Excellent communication skills, capable of engaging with all levels of the organization.
  • Hands-on experience with IT service management (ITSM) tools and practices.
  • Expertise in Microsoft technologies, such as Azure, Office 365, and Windows Server.

What We Offer:

  • A competitive salary and benefits package.
  • A hybrid working model offering flexibility.
  • Opportunities for professional growth and development.


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