Service Desk Team Lead
6 days ago
Job Summary:
Searchability® is seeking a skilled IT Support Operations Manager to oversee the delivery of IT services across the organization. This role is ideal for a professional with a strong background in managing IT service desks who is ready to take on the challenge of leading a dedicated team.
Key Responsibilities:
- Manage and guide the service desk team to deliver exceptional IT support and services.
- Monitor service desk performance and implement strategies to enhance efficiency and service quality.
- Foster strong relationships with stakeholders and users, ensuring a high level of support and satisfaction.
- Drive continuous improvement initiatives within the service desk.
- Mentor and support the professional growth of team members.
Requirements:
- Significant experience managing a service desk or IT support team.
- Previous experience working within an MSP is advantageous.
- Strong leadership skills with the ability to inspire and manage a team.
- Excellent communication skills, capable of engaging with all levels of the organization.
- Hands-on experience with IT service management (ITSM) tools and practices.
- Expertise in Microsoft technologies, such as Azure, Office 365, and Windows Server.
What We Offer:
- A competitive salary and benefits package.
- A hybrid working model offering flexibility.
- Opportunities for professional growth and development.
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