Innovation and Process Improvement Manager
18 hours ago
Job Overview
Our organization is committed to delivering exceptional customer experiences through the use of cutting-edge technologies, particularly AI. We are seeking an experienced Innovation and Process Improvement Manager to join our team.
Key Responsibilities:
- Implementing New Systems: Develop and implement new systems, strategies, and channels to enhance customer and agent journeys.
- AI Integration: Utilize AI technologies to drive business growth, improve operational efficiency, and stay ahead of industry trends.
- Collaboration: Work closely with multiple teams across the organization to pull the right resources and expertise together to drive successful project outcomes.
- Industry Trend Monitoring: Stay up to date on the latest industry trends and AI advancements, and proactively integrate relevant technologies into our strategies.
- Data Analysis: Leverage analytics and data insights to assess project performance, drive continuous improvement, and inform strategy adjustments.
Salary: £58,000 - £68,000 per annum, depending on experience.
Required Qualifications:
- Proven experience in leading innovation projects or similar roles, ideally with a focus on customer and agent experiences.
- Strong background in implementing AI solutions and a deep understanding of AI applications in business.
- Excellent analytical skills with the ability to leverage data for strategic decision-making.
- Up to date with the latest AI and technology trends, particularly those impacting customer experience and operational efficiency.
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