Innovation and Process Improvement Manager

18 hours ago


Glasgow, Glasgow City, United Kingdom Teleperformance Full time

Job Overview

Our organization is committed to delivering exceptional customer experiences through the use of cutting-edge technologies, particularly AI. We are seeking an experienced Innovation and Process Improvement Manager to join our team.

Key Responsibilities:

  • Implementing New Systems: Develop and implement new systems, strategies, and channels to enhance customer and agent journeys.
  • AI Integration: Utilize AI technologies to drive business growth, improve operational efficiency, and stay ahead of industry trends.
  • Collaboration: Work closely with multiple teams across the organization to pull the right resources and expertise together to drive successful project outcomes.
  • Industry Trend Monitoring: Stay up to date on the latest industry trends and AI advancements, and proactively integrate relevant technologies into our strategies.
  • Data Analysis: Leverage analytics and data insights to assess project performance, drive continuous improvement, and inform strategy adjustments.

Salary: £58,000 - £68,000 per annum, depending on experience.

Required Qualifications:

  • Proven experience in leading innovation projects or similar roles, ideally with a focus on customer and agent experiences.
  • Strong background in implementing AI solutions and a deep understanding of AI applications in business.
  • Excellent analytical skills with the ability to leverage data for strategic decision-making.
  • Up to date with the latest AI and technology trends, particularly those impacting customer experience and operational efficiency.


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