Vulnerable Customer Support Officer

3 days ago


Manchester, United Kingdom Starling Bank Full time
Role Summary:

We're seeking an experienced Collections and Vulnerability Advisor to join our team, providing critical support to our most vulnerable customers.

About the Team:

We're a fast-paced fintech business with a culture that values innovation, inclusivity, and customer satisfaction.

Responsibilities:
  • Identifying and engaging with customers facing financial difficulties, assessing their needs and developing tailored support plans.
  • Addressing customer complaints and resolving complex issues, ensuring efficient and effective outcomes.
  • Maintaining accurate records and producing high-quality reports, recommending improvements to management.
Requirements:
  • A proven track record in collections and vulnerability support, preferably within a financial services environment.
  • Excellent analytical and problem-solving skills, with the ability to prioritise tasks and manage competing demands.
  • Effective communication and interpersonal skills, with the capacity to build strong relationships with colleagues and customers.
What We Offer:
  • A highly competitive salary of up to £28,000 per annum, based on experience.
  • Flexible working arrangements, including remote working options and a generous annual leave package.
  • Ongoing training and development opportunities, helping you grow professionally and personally.


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