Vulnerable Customer Support Officer
3 days ago
We're seeking an experienced Collections and Vulnerability Advisor to join our team, providing critical support to our most vulnerable customers.
About the Team:We're a fast-paced fintech business with a culture that values innovation, inclusivity, and customer satisfaction.
Responsibilities:- Identifying and engaging with customers facing financial difficulties, assessing their needs and developing tailored support plans.
- Addressing customer complaints and resolving complex issues, ensuring efficient and effective outcomes.
- Maintaining accurate records and producing high-quality reports, recommending improvements to management.
- A proven track record in collections and vulnerability support, preferably within a financial services environment.
- Excellent analytical and problem-solving skills, with the ability to prioritise tasks and manage competing demands.
- Effective communication and interpersonal skills, with the capacity to build strong relationships with colleagues and customers.
- A highly competitive salary of up to £28,000 per annum, based on experience.
- Flexible working arrangements, including remote working options and a generous annual leave package.
- Ongoing training and development opportunities, helping you grow professionally and personally.
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Vulnerable Adult Supporter
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Vulnerable Customer Advisor
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Vulnerability Resolution Expert
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Customer Support Specialist
5 days ago
Manchester, United Kingdom Starling Bank Limited Full timeAbout the RoleWe are seeking a Customer Support Specialist to join our team at Starling Bank Limited. As a key member of our Financial Assistance Vulnerable Specialist role, you will be responsible for supporting our most vulnerable customers during times of financial difficulty.The ideal candidate will have a broad and diverse background in collections...
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Vulnerability Specialist
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Junior Vulnerability Analyst
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Financial Assistance Vulnerable Specialist
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Junior Vulnerability Analyst
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Manchester, United Kingdom NCC Group Full timeJunior Vulnerability Analyst Manchester, London or Cheltenham This is an exciting opportunity to join a dynamic security solutions team in which you will be responsible for the vulnerability management and delivery of a client security programme. As part of an ever-growing delivery team, you must have a passion for IT security as well as a desire to deliver...
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Senior Support Services Coordinator
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Vulnerability Management Specialist
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Vulnerability Analyst
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Vulnerable Adults Support Specialist
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