Estates Helpdesk Coordinator

1 month ago

London, Greater London, United Kingdom london-business-school Full time

The Role

We are seeking an experienced helpdesk administrator to join our Campus Services and Estates team at London Business School. As an Estates Helpdesk Administrator, you will be responsible for coordinating the day-to-day activities of the helpdesk, ensuring that job requests are logged and actioned in a timely manner. You will provide high-quality support to a variety of stakeholders, including colleagues and contractors, and be able to juggle multiple tasks simultaneously.

Main Responsibilities

  • Provide exceptional customer service to all stakeholders.
  • Produce high-quality materials and documents.
  • Manage diaries and schedules effectively.
  • Respond to and resolve enquiries, requests, and issues in a timely manner.
  • Maintain the accuracy and integrity of data in business systems.
  • Develop relationships within and outside the team, and receive positive feedback from colleagues.
  • Comply with processes, procedures, and standards.

Requirements

  • Experience working in a building maintenance environment.
  • Experience working with CAFM systems and in a helpdesk team.
  • Excellent communication skills and ability to address a variety of stakeholders.
  • Strong administrative experience.
  • Several years' experience in a busy environment working for/with multiple managers.
  • Ability to work unsupervised and use initiative.
  • Excellent problem-solving skills.
  • Experience working in a customer-facing environment.
  • Advanced knowledge of Microsoft Office skills – Outlook, Word, and Excel.
  • Good attention to detail.
  • Good time management skills with the ability to organise and prioritise.
  • Good team working skills and ability to work collaboratively.
  • Ability to interpret and apply guidelines to a specific activity.

What We Offer

  • Generous annual leave of 27 days plus extra between Christmas and New Year.
  • Automatic enrolment to a fantastic workplace pension scheme.
  • Free onsite gym and swimming pool.
  • Amazing range of professional development to support your career path.
  • Enhanced cycle to work scheme.
  • Wellbeing offering to support your physical, mental, and financial health.
  • Up to 5 days volunteering leave or parent/carer emergency leave.

Our Commitment to Driving Inclusion and Belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education, and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates Needing Sponsorship

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying.

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