Helpdesk Coordinator

1 month ago

London, Greater London, United Kingdom CBRE Local UK Full time

CBRE Local UK is seeking a skilled Helpdesk Administrator to join our team in London.

As a Helpdesk Administrator, you will play a crucial role in providing exceptional customer service and business support to contribute to the continued growth and success of our organization.

Key Responsibilities:

  • Manage the CAFM system as a key user on site, including PPM records, reactives, and reporting.
  • Provide timely and effective support to customers through calls, emails, and other communication channels.
  • Ensure all reactive requests raised on the helpdesk have the correct priority and engineer assigned.
  • Maintain communication throughout the reactive job life between the Facilities Team and end users.
  • Liaise with the Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
  • Review subcontractor performance and provide feedback through appropriate systems.
  • Actively identify and implement innovation across the contract to enhance performance and meet client expectations.

Requirements:

  • Promote and maintain CBRE culture.
  • Collate and process timesheets and expenses weekly.
  • Communicate effectively and build/maintain relationships at all levels with internal and external customers.
  • Attend and participate in relevant training courses.

Working with CBRE Local UK:

CBRE Local UK is a leading global provider of integrated facilities and corporate real estate management. We are committed to delivering exceptional service and supporting our clients' success.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

How to Apply:

If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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