Hotel Operations Manager

1 day ago


Kendal, Cumbria, United Kingdom Daish's Holidays Full time
About the Role

We are seeking an experienced and dynamic General Manager to join our team at Daish's Holidays. As the face of our hotels, you will be responsible for ensuring the delivery of our core values: clean and comfortable en-suite accommodation, good food, great live nightly entertainment, and first-class friendly customer service.

Key Responsibilities
  • Manage and motivate a dedicated team to deliver our core values
  • Adaptability is key as the role has a wide range of responsibilities, from compliance and budgeting to maintenance and capital investment planning
  • Previous experience of managing and working within budgets, as well as handling HR issues in line with company policy
  • Lead from the front with a 'can-do' attitude, ensuring the smooth operation of the hotel and full compliance responsibility
  • Relate and manage procedures at the front-end delivery into coordinated back-of-house processes, to ensure a smoother guest experience and enhance our brand and revenue
About Us

We are a fast-growing family-run holiday operator with 12 stunning hotels across the UK and a fleet of own luxury coaches. We continue to grow at a rapid rate with many exciting opportunities on the horizon for our fantastic teams. Our core values lay at the heart of what we do: Clean and Comfortable Accommodation, Good Food, Great Entertainment, and Friendly Service.

We are one of the industry leaders in providing the best value for money holidays in the market. Routinely winning awards for customer service excellence, 6 of our hotels have won Tripadvisor Travellers' Choice Awards for 2023, and we have recently been nominated in the 2023 British Travel Awards for the Best Company for UK Coach/Touring Holidays Award



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