Hotel Operations Manager

2 days ago


Kendal, Cumbria, United Kingdom Daish's Holidays Full time
About the Role

We are seeking a highly skilled and experienced General Manager to join our team at Daish's Holidays. As a key member of our leadership team, you will be responsible for the overall management and operation of one of our hotels, ensuring that our high standards of customer service, cleanliness, and comfort are consistently met.

Key Responsibilities
  • Manage and motivate a dedicated team to deliver our core values of clean and comfortable accommodation, good food, great entertainment, and friendly service.
  • Assume full responsibility for the running of the hotel, including close monitoring and controls on cost to ensure hitting P&L targets.
  • Manage staff to ensure the hotel's smooth operation and full compliance with company policies and procedures.
  • Develop and implement strategies to improve the hotel's product and services, including maintenance and capital investment planning.
  • Handle HR issues in line with company policy and ensure that all staff are trained and equipped to deliver excellent customer service.
About Us

Daish's Holidays is a fast-growing family-run holiday operator with 12 stunning hotels across the UK and a fleet of luxury coaches. We are committed to providing the best value for money holidays in the market and have a strong reputation for customer service excellence, having won numerous awards, including six Tripadvisor Travellers' Choice Awards for 2023.

We offer a competitive salary, continuous employment, and a range of benefits, including a generous quarterly bonus, a 'Take your family on a Daish's holiday' scheme, and a supportive mental wellbeing and financial assistance package.



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