Service Delivery Coordinator

3 weeks ago


Manchester, United Kingdom psd group Full time
Job Title: Senior Service Delivery Coordinator

Job Summary: We are seeking a highly skilled Service Delivery Coordinator to join our team at Manchester Airport. As a key member of our IT department, you will be responsible for coordinating the delivery of technology and communication services to meet and exceed customer expectations.

Key Responsibilities:

* Coordinate service delivery with internal teams, external vendors, and customers to ensure timely and effective delivery of services
* Manage service incidents, ensuring prompt resolution and communication with all parties involved
* Provide administrative and operational support for ongoing technology and communication projects
* Collaborate with third-party vendors and service providers to ensure they meet the airport's service expectations
* Prepare regular service reports for internal stakeholders and management

Requirements:

* Proven experience in a customer service role, preferably in a technical support or service desk environment
* Fluent in English - verbal and written communication skills
* Customer service orientation with the ability to communicate technical topics
* Strong time management and multitasking abilities to handle multiple customer inquiries simultaneously in a fast-paced environment
* Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage

About Us: Our client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft, and governments. Their technology powers more seamless, safe, and sustainable air travel.

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