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Service Delivery Coordinator

7 months ago

Manchester, United Kingdom Telcom Group Full time

Service Delivery Coordinator
- Division: Telcom Networks_

We are building a world where everyone has access to affordable, ultrafast internet.
At Telcom, we believe the internet is a basic human right. When it’s readily available, it’s a catalyst for economic growth, technological innovation and empowerment, with life-changing impact.

We’re on a mission to create a more connected world, by building fibre networks, reducing costs, and empowering communities. Unlike most other providers in our space we’re in it for the long term and believe in doing things that really matter.

There’s never been a more exciting time to be a part of Telcom Group. We’re accelerating towards a full fibre future and delivering Hyper Cities across the UK. We’re transforming Britain’s digital infrastructure, boosting the economy, connecting the unconnected and paving the way for Britain’s technological revolution.

We are looking for a multi-tasking superstar to join our Service Delivery team
This is an opportunity to work with the most exciting alt-net provider, disrupting Britain’s outdated telecoms industry and thinking differently. We’re shaking up the large, slow moving incumbents with a fresh and disruptive approach to customer relationships, transparent pricing and truly ultrafast connectivity.

Be a part of our mission to make Great Britain one of the world leaders in connectivity, whilst helping give everyone access to ultrafast internet... Join us and make a difference in your community, your city, your country and eventually the world.

The Role

**Responsibilities**:
All roles and responsibilities below will be managed and mentored by the Service Delivery Manager to enable you to develop within the business. Your main responsibilities are detailed below
- Managing internal customer orders from point of sale to customer handover.
- Tracking on site engineering teams.
- Being an escalation point for on site engineering teams when needed.
- Being an escalation point for any customer questions.
- Raising access to customer premises as well as ensuring an installation date runs as smoothly as possible.
- Engagement with internal teams where needed.

Essential requirements
- Able to work well under pressure
- Computer literate
- Excel Knowledge
- Perfect communication skills
- Strong time management skills
- Able to adapt to a changing environment
- Experience within a customer facing role

Desired experience
- Experience within a similar role
- 1 year of service delivery experience
- Google docs experience
- ISP background

What will you get from us?

Telcom Group was founded to change the country's internet and set an example the world can follow.

We believe in giving as you grow, impacting lives and won’t stop until Britain is transformed from the 2nd worst for fibre deployment in Europe to being ranked amongst the best in the world.

Culture is everything at Telcom and we do our utmost to preserve that culture. You’ll be joining more than just a company, you’ll be joining a professional sports team of like minded individuals very much bonded together as a family.

This is a terrific opportunity to join the Telcom team at a pivotal moment as we head into a period of significant growth.

Equality is important to us

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Help us change the telecommunications industry

If you aren’t chomping at the bit after reading this job description, there is no need to apply.

What happens next?
- You apply.
- We'll get back to you. Even if it's a no (at the moment).

Salary range: £28,00 - £32,000 depending on experience.

**Salary**: £28,000.00-£32,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Manchester, M4 1LN: reliably commute or plan to relocate before starting work (required)

Application question(s):
Are you registered disabled?

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Manchester, M4 1LN

Reference ID: DTS5128