Ethernet Service Delivery Coordinator

7 months ago

Manchester, United Kingdom Gamma Telecom Full time

**Who are we?**

Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.

As an Ethernet Service Delivery Coordinator, you will be responsible for the delivery of Ethernet products to our partners, with a focus on providing an outstanding customer’s experience through the order journey.

This key role will enable you to be the interface between our suppliers and channel partners, managing communications about key milestones and progress, arranging site access for engineering activities as appropriate.

**What you’ll be involved in**:

- Key conduit between our suppliers and channel partners - manage communication about progress and milestones
- Mitigating risk and ensuring timelines are met within the SLAs and product scope
- Manage your own order pipeline with volume including complex deliveries
- Identify any critical issues and re-prioritise your tasks effectively
- Able to challenge and ask questions to provide service improvement ideas
- Work within a great team - able to help out where needed and be confident asking questions
- Build strong relationships with contacts across suppliers and accounts

**What skills do you need to make an impact in this role**:

- Be a team player with a proactive mindset, driven to achieve individual and shared goals.
- Enthusiasm about delivering excellent customer service, taking the initiative to step outside of process where appropriate to provide quality support.
- Be able to constructively challenge suppliers and partners to achieve the outcome needed to deliver services effectively.
- Review, understand and confidently relay complex information through the supply chain, adapting your language or style to suit the needs of our suppliers and partners.
- Strong MS Office skills
- Excellent communication, both written and verbal
- Able to manage time well and remain organised
- Team player mentality - able to help others and ask for help when needed

**Full time hours** - Monday to Friday, shift rotation between core hours 8AM to 6PM

**Why Gamma?**

There are many good reasons to join Gamma. We work in a relaxed environment with an emphasis on delivering the highest quality in everything we do. This is a really exciting time to join with a clear strategy, stable financial position, new values and exciting growth plans.

We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma

**Please note** we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's recruitment team.

Gamma is a leading supplier of Unified Communications as a Service (UCaaS) in the UK, German, Spanish, Polish, and Dutch business markets. We are AIM listed and employs 1650 people. With a range of UCaaS, Mobile, and Connectivity services, Gamma provides robust and secure solutions that enable organisations to communicate, collaborate and offer a better customer experience.

Gamma’s largest market is in the UK where our network-based services are supplied to SME, Public Sector, and Enterprise markets through a network of 1000 channel partners and its own direct sales and support capabilities. In addition, Gamma owns Exactive, a Unified Communications specialist and Microsoft Teams Voice Partner. Mission Labs is part of our team, a well-established UCaaS technology business that has built a reputation for creating technologically advanced solutions and delivering great service to its customers and partners. This enables Gamma to enhance and expand its cloud contact centre (CCaaS) technology as well as accelerating its digital channel strategy.

Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.

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