Volkswagen Aftersales Business Development Representative

6 days ago


Plymouth, Plymouth, United Kingdom Murray (Plymouth) Ltd Full time

Murray Group, a leading player in the Motor trade, is seeking an experienced Full-time Sales professional to join its Volkswagen Aftersales team in Plymouth, who can enhance customer experience and workshop efficiency.

The successful candidate will work within our existing Customer Service team, focusing on liaising with the workshop to progress work through the system, using strong communication and influencing skills, as well as upselling techniques to increase Service Department revenue.

Key responsibilities associated with this role include:

  • Communicating with customers to advise on their vehicle status
  • Working closely with Workshop Control and Service Advisors
  • Preparing quotes
  • Meeting/Greeting customers
  • Booking vehicles into the workshop
  • Obtaining necessary authorisation
  • Liaising with the workshop and other internal departments
  • Passing on technical detail to customers

We are offering a salary between £26,000-£30,000 per year, depending on experience, and a comprehensive benefits package including a bonus scheme, 31+ days holiday, health cash plan, life insurance, company pension scheme, employee assistance programme, retailer car scheme, bike to work scheme, staff referral scheme, and purchase direct savings website.

This is a challenging role that requires excellent communication and influencing skills and a genuine interest in delivering an exceptional customer experience.



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