Sales and Customer Experience Coordinator
3 days ago
Murray Group, a dynamic and customer-focused company committed to excellence in the Motor trade by placing people at the heart of our business, is seeking an experienced Full-time Sales professional to join its Volkswagen Aftersales team in Plymouth.
The successful candidate will work within our existing Customer Service team, focusing on liaising with the workshop to progress work through the system, utilizing strong communication and influencing skills, as well as upselling techniques to increase Service Department revenue.
This is a varied and challenging role that requires excellent communication and influencing skills and a genuine interest in delivering an exceptional customer experience. Full Volkswagen Customer Service training will be available, along with the opportunity to experience the latest technologies within our exciting range of new models.
Key responsibilities associated with this role include:
- Communicating with customers to advise on their vehicle status
- Working closely with Workshop Control and Service Advisors
- Preparing quotes
- Meeting/Greeting customers
- Booking vehicles into the workshop
- Obtaining necessary authorisation
- Liaising with the workshop and other internal departments
- Passing on technical detail to customers
We are offering a salary between £26,000-£30,000 per year, depending on experience, and a comprehensive benefits package including a bonus scheme, 31+ days holiday, health cash plan, life insurance, company pension scheme, employee assistance programme, retailer car scheme, bike to work scheme, staff referral scheme, and purchase direct savings website.
This full-time role involves working Monday to Friday 8:30am to 5:30pm and alternate Saturday mornings 8:30am to 12:30pm.
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