ERP Senior Application Support Specialist

3 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Bond McKenzie Full time
About the Role

Bond McKenzie is seeking a highly skilled ERP Senior Application Support Analyst to join our team. As a Senior Application Support Analyst, you will play a critical role in ensuring the smooth operation of our Business World ERP system.

Key Responsibilities
  • Provide exceptional customer service and support to our stakeholders, ensuring that issues are resolved promptly and efficiently.
  • Proactively monitor and review tickets to ensure timely resolution and high-quality customer service.
  • Collaborate with the Business World Application Support Team to resolve complex technical issues and improve system performance.
  • Perform routine maintenance and housekeeping tasks on the Line of Business Application, including loading file loads and maintaining items to follow up.
  • Take ownership of support calls and progress them to a successful conclusion in a timely manner.
  • Cultivate relationships with service users, the Product team, and perform ad-hoc duties as requested by your Line Manager.
Requirements
  • Previous experience in coordinating and managing Application Support type workloads is essential.
  • Strong SQL skills and experience are required.
  • Excellent verbal, electronic, and written communication skills are necessary for liaising with technical and non-technical stakeholders.
  • A Finance background is desirable but not essential.
  • Proficiency in MS packages is required.
What We Offer
  • Fully remote work arrangement.
  • A competitive salary of up to £35,000 per year.
  • A public sector working culture and hours.


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