Quality Improvement and Governance Officer

1 month ago


Oldham, Oldham, United Kingdom Turning Point Full time

Job Introduction

The Quality & Governance Manager plays a pivotal role within the Rochdale and Oldham management team at Turning Point. This position involves overseeing all aspects of quality improvement and governance, including the coordination and management of internal/external audits, leading on the death learning processes, overseeing the incident reporting, managing the customer feedback process, ensuring adherence to CQC regulatory compliance, reviewing, researching, writing, and submitting complex reports and investigations, ensuring compliance with mandatory training, and embedding a positive learning culture across the teams. The objective is to progress the service to an 'outstanding' CQC rating.

Key Responsibilities

As a Quality and Governance Manager, you will work closely with the leadership team to identify improvement opportunities and support delivery of change. You will oversee a comprehensive service development plan to focus the team and drive improvement.

Requirements and Qualifications

We are looking for someone with exceptional written and telephone communication skills, as well as the ability to work effectively, independently, and as part of a busy management team. You should have a good background including experience of managing health and safety in a workplace and have experience of managing people. In return, you will enjoy the scope and support to enhance your career, as you gain the experience and training needed to progress with us.

Benefits

Turning Point offers a total reward package that includes:

  • 29 days' paid holiday a year, increasing with each year of service up to 31 days. Plus the option to buy additional holidays and spread the cost
  • A comprehensive benefits package, including opportunities to boost your career, further develop a culture supporting recognition and celebration, and enjoy a culture that supports recognition and celebration

Discover more about the benefits and rewards of working with Turning Point at https://jobs.turning-point.co.uk/benefits.html



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