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Account Manager

2 months ago

Basingstoke, Hampshire, United Kingdom Master Control Full time
Job Title: Account Manager

MasterControl is an international software solutions company that provides software tools to regulated organizations to help them comply with quality standards. Our customers include medical device, pharmaceutical, and food companies, all of which must conform to FDA regulations. We also serve general manufacturing companies seeking ISO certification.

Job Summary:

The Account Manager is responsible for working with existing customers in a consultative capacity to identify new opportunities for product growth. This is a sales position that requires developing relationships with current customers within an assigned territory and creating strategic plans in partnership with them. The Account Manager works with Customer Success Managers and Associates to develop long-term strategies and specific campaigns.

Key Responsibilities:
  • Outbound customer prospecting for the development of targeted opportunities
  • Spearhead customer relationship activities
  • Maintain accurate customer account data in contact management software
  • Develop strategic plans to grow customer product use and uptake
  • Create, maintain, forecast, and report on opportunities using contact management software
  • Facilitate new programs, messages, campaigns, and offerings
  • Troubleshoot client issues and coordinate with needed MasterControl departments for resolution
Requirements:
  • Software sales and/or marketing experience is required
  • Excellent communication skills, both written and oral, are required
  • The ability to understand, implement, create, and communicate standard operating procedures for job functions is required
  • Proficiency using MS Office (Word, Excel, PowerPoint), computer systems, and communication tools are required
  • Ability to complete projects by critical deadlines
  • Knowledge of the Life Sciences, Medical Devices, and Manufacturing industries is preferred
  • Experience with Salesforce is preferred
  • Past software sales experience preferred
Education:

Associate degree in a technical or business discipline (preferred or equivalent experience)

Work Experience:

Work experience should include a minimum of 2 years in a software sale, software sales/support role, Life Science, or Production/Manufacturing experience

Why Work at MasterControl?

MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours. MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet.

Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere. Which is why we say - #WhyWorkAnywhereElse?

To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs and company parties, you can't really go wrong. MasterControl could be your next (and last) career move

Benefits:
  • 30 days annual leave, plus bank holidays
  • Competitive salaries
  • Private Medical Insurance
  • Optional Dental Plan
  • Group Life Insurance
  • Pension Scheme
  • Great Flexibility
  • #WeLovePizza
  • Wellness Programs (every employee gets a Fitbit)

Applicants must be currently authorised to work in the UK