Application Support Specialist

4 days ago


London, Greater London, United Kingdom Michael Page (UK) Full time

About Our Job

We are currently recruiting for a skilled CRM and Application Expert to join our client's team in central London.

Job Description

The successful candidate will be responsible for handling IT application support, including maintenance, administration, and second/third line support. They will work closely with the Service Centre to resolve incidents and service requests efficiently.

Responsibilities:

  • Monitor the availability, performance, and throughput of applications.
  • Deliver ad-hoc training to end-users.

Requirements:

  • Comply with IT processes, procedures, and policies.
  • Apply software release management techniques.
  • Showcase experience in a similar role within the financial services industry.
  • Hold ITIL v3 Foundation certification or demonstrate familiarity with an ITIL-aligned environment.
  • Possess experience with an IT Service Management tool such as ServiceNow, JIRA, or Ivanti.

This role includes a hybrid working arrangement, with 3 days spent in our London office and 2 days working remotely. We offer a competitive annual salary between £45,000 and £55,000, along with a pension, bonus, and additional benefits.



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