Sales Administrator

4 weeks ago


Luton, Luton, United Kingdom Response Personnel Full time
Sales Administrator Job Description

We are seeking a highly organized and detail-oriented Sales Administrator to join our team at Response Personnel. As a Sales Administrator, you will play a crucial role in receiving and processing incoming sales orders, working closely with the sales team to ensure seamless communication with customers.

Key Responsibilities:
  • Process all incoming UK and export orders accurately and efficiently.
  • Communicate with customers regarding product availability and delivery dates via phone or email.
  • Raise internal paperwork to create works orders for both stock and manufactured orders.
  • Work closely with the Accounts Department to ensure customer account status is up-to-date.
  • Effective communication and liaison between customers, the office, and the sales team.
  • Raise customer quotations and sample requests as required.
  • Outgoing calls to customers to uplift their orders or add extra accessories.
  • Determine the best transport route for customer orders.
  • Answer incoming calls and expedite with internal contacts or external service providers.
  • Resolve customer complaints and liaise with the Sales Office Supervisor to ensure best practice is followed.
  • Cover for absent colleagues as needed.
Requirements:
  • Experience in a customer service environment.
  • Minimum of 5 GCSEs at Grade C or above, including Maths and English (or equivalent qualifications or experience).
  • Intermediate level or above using Microsoft packages such as Word and Excel.
  • Excellent interpersonal and communication skills.
  • High level of attention to detail.

At Response Personnel, we pride ourselves on being experts in recruitment since 1997. We specialize in Permanent, Temporary, and Contract recruitment within various niche divisions and industries. If you are interested in learning more about our other roles, please feel free to contact us for further details.



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