Visitor Engagement Lead
2 weeks ago
About St Paul's Cathedral
">We are currently seeking two experienced professionals to join our Visitor Engagement team as Visitor Operations Supervisors.
">Job Overview
">This is a supervisory role that requires strong leadership and communication skills, with a focus on delivering an exceptional customer experience to visitors.
">Key Responsibilities
">- ">
- Lead a team of Visitor Experience Assistants in delivering a warm welcome and excellent customer service.">
- Conduct, support and supervise the operational procedures of the Cathedral floor, including roster scheduling.">
- Coach and train team members to ensure they have the skills and knowledge needed to provide an outstanding experience for visitors.">
- Work closely with other teams to ensure seamless operations and achieve business objectives.">
Requirements
">To be successful in this role, you will need:
">- ">
- A passion for visitor engagement and experience of delivering excellent customer experience.">
- Demonstrable experience of coaching and training staff.">
- Excellent communication and interpersonal skills.">
- Good initiative and problem-solving skills.">
- Experience of producing, changing and coordinating rosters.">
Benefits
">We offer a competitive salary package, including:
">- ">
- A salary of £34,617 per annum (c.£1,800 per month) plus benefits.">
- An attractive pension scheme with up to 7.5% employer contribution.">
- Lifelong learning opportunities and career development.">
- A generous holiday allowance of 33 days inclusive of bank holidays.">
- Life assurance of four times basic salary.">
- An employee assistance programme.">
Culture
">We are an inclusive employer and welcome candidates from all backgrounds.
">The successful candidate will share our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.
">We are a welcoming place to work and value diversity, equity and inclusion in all aspects of our business.
">We look forward to hearing from you if you would like to discuss this opportunity further.
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