Visitor Engagement Lead

2 weeks ago


City of London, United Kingdom Redway HR Full time

About St Paul's Cathedral

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We are currently seeking two experienced professionals to join our Visitor Engagement team as Visitor Operations Supervisors.

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Job Overview

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This is a supervisory role that requires strong leadership and communication skills, with a focus on delivering an exceptional customer experience to visitors.

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Key Responsibilities

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  • Lead a team of Visitor Experience Assistants in delivering a warm welcome and excellent customer service.">
  • Conduct, support and supervise the operational procedures of the Cathedral floor, including roster scheduling.">
  • Coach and train team members to ensure they have the skills and knowledge needed to provide an outstanding experience for visitors.">
  • Work closely with other teams to ensure seamless operations and achieve business objectives.">
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Requirements

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To be successful in this role, you will need:

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  • A passion for visitor engagement and experience of delivering excellent customer experience.">
  • Demonstrable experience of coaching and training staff.">
  • Excellent communication and interpersonal skills.">
  • Good initiative and problem-solving skills.">
  • Experience of producing, changing and coordinating rosters.">
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Benefits

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We offer a competitive salary package, including:

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  • A salary of £34,617 per annum (c.£1,800 per month) plus benefits.">
  • An attractive pension scheme with up to 7.5% employer contribution.">
  • Lifelong learning opportunities and career development.">
  • A generous holiday allowance of 33 days inclusive of bank holidays.">
  • Life assurance of four times basic salary.">
  • An employee assistance programme.">
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Culture

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We are an inclusive employer and welcome candidates from all backgrounds.

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The successful candidate will share our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

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We are a welcoming place to work and value diversity, equity and inclusion in all aspects of our business.

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We look forward to hearing from you if you would like to discuss this opportunity further.



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