Visitor Engagement Assistant

6 months ago

London, United Kingdom Securitas Full time

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Position**: Visitor Engagement Assistant**

Hours**: Casual**

Shift Patterns**: Weekends only**

Transport**:Access to a vehicle or excellent transport links**

Requirements**:SIA not required**

**Job Opportunity**

**In this role you will be responsible for**:
To provide a proactive and warm welcome for all visitors at various locations within the museum

Helping them enjoy and engage with the collection by providing an outstanding level of visitor care tailored to individual needs.

Responding to visitor enquiries and needs.

Looking out for the safety of people and the collection

To respond to face-to-face complaints and feedback, taking prompt and appropriate action to resolve any issues

To be an ambassador for the Museum, maintaining a smart and professional appearance and providing a proactive and warm welcome for all visitors at various locations within museum.

To staff the Visitor Engagement points

To proactively engage with and assist visitors in how best to maximize their enjoyment of the collection by responding to a wide range of enquiries about the collection, buildings, events and activities and type of services available.

To respond to face-to-face complaints and feedback, taking prompt and appropriate action to resolve any issues.

Welcome booked school groups, group leaders and families.

**Essential Skills**

**Essential**:
Right to work in the UK and have a five-year checkable history

Able to work weekends

Able to get to the Site on-time for your shifts (reasonable commute)

Excellent customer service

Computer literate

Ability to practice our values of Integrity, Helpfulness and Vigilance

Committed and reliable

Teamwork and Personal Impact

Able to work well in a team as well as using own initiative and creativity, all the time maintaining a positive and flexible solutions-focused approach.

Able to build credibility and rapport with others quickly, gaining cooperation and working effectively across the organisation.

High personal presentation standards.

Upselling of audio guides/ products and good customer service.

Punctual, reliable and flexible to changing departmental and visitor needs.

Able to collate feedback to assist the development and generation of new ideas or approaches in order to continuously improve the visitor experience.

Demonstrable ability to act in ways that supports equality and values diversity, including treating all those you come into contact with, with courtesy and respect irrespective of background.

**Other considerations**:
Due to the operational nature of this role there may be restrictions on the periods during which leave can be taken.

You may be required to stand for up 4 hours at a time and perform light lifting.

**Job Types**: Part-time, Zero hours contract

**Salary**: £14.56 per hour

Schedule:

- Weekends only

Application question(s):
**Experience**:

- Customer Service: 1 year (required)

Ability to Commute:

- London (required)

Ability to Relocate:

- London: Relocate before starting work (required)

Work Location: In person

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