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Customer Experience Specialist

2 months ago

Belfast, United Kingdom GLL Full time

About the Role:

GLL is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor at Lisnasharragh Leisure Centre.

Key Responsibilities:

  • Provide exceptional customer service to every individual who interacts with our centre.
  • Respond to customer enquiries and convert them into membership sales.
  • Answer incoming calls, deal with transactions, and handle customer queries.
  • Support the team in preparing studios, gyms, and sports halls for various activities.
  • Contribute to the overall cleanliness and upkeep of the centre.

Requirements:

  • A can-do attitude and a real focus on customer service.
  • Passion and personality to deliver a first-class customer experience.
  • Knowledge of health and safety procedures.
  • Excellent communication and IT skills.
  • Previous experience in administration and cash handling.

What We Offer:

  • A values-driven organisation with a strong focus on customer service.
  • Opportunities for learning and development to support career growth.
  • A range of benefits, including a pension scheme, discounted gym membership, and industry-leading rates of pay.
  • A full-time permanent position with a supportive team environment.