Third Line Storage Specialist

1 month ago


Belfast, United Kingdom HAYS Specialist Recruitment Full time
Unlock Your Potential as a 3rd Line IT Storage Specialist

Are you a tech-savvy professional looking to take your career to the next level? Do you have a passion for delivering exceptional customer service and staying ahead of the curve in emerging technologies? If so, we have an exciting opportunity for you to join our pioneering technology company as a 3rd Line IT Storage Specialist.

Your Role

As a key member of our Technical Services team, you will play a vital role in supporting and delivering end-user support, providing 3rd line support, consultancy to internal and external customers, design assurance, and training and knowledge sharing with upstream support teams. Your expertise will be essential in maintaining the necessary skills within the team to support existing and new customer requirements, ensuring the smooth running of contracts, and driving continuous improvement within the team.

What You Need to Succeed
  • A strong customer focus and a drive to provide proactive, best-in-class service
  • The ability to process complex ideas, think logically, and take well-evaluated risks
  • Proven experience of technically supporting live operations in a managed service environment
  • In-depth knowledge of managed customer solutions and emerging technologies
  • Familiarity with collaborative ways of working and the ability to motivate cross-functional teams
  • Advanced skills in at least two of the following areas: Storage Management, Servers, Server Operating System Management, Virtualisation, Cloud, Backup and Recovery Technologies, and Disaster Recovery
What Benefits Are on Offer

In return for your expertise and dedication, you will receive unrivalled personal development opportunities, a wealth of chances to learn and experience new things, and the ability to pursue new career paths. You will be part of a team that values integrity, responsibility, and high energy, and you will have the opportunity to work on mission-critical services that underpin UK business and government operations. Additionally, you will benefit from a supportive and inclusive working environment that encourages continuous improvement and personal growth.



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