Customer Experience Quality Specialist

4 days ago


Belfast, United Kingdom SSE Renewables Holding (UK) Ltd Full time

About SSE Renewables Holding (UK) Ltd

We are a leading energy company in the UK and Ireland, committed to delivering sustainable solutions for our customers.

Job Description

This is an exciting opportunity to join our team as a Customer Experience Quality Specialist. The successful candidate will play a critical role in ensuring that our customers receive exceptional service quality across all touchpoints.

About the Role

The Customer Experience Quality Specialist will be responsible for monitoring and measuring customer transactional touchpoints, identifying areas for improvement, and implementing strategies to enhance overall service quality.

The key responsibilities of this role include:

  • Conducting regular evaluations and assessments of customer interactions, service delivery, and operational processes
  • Collaborating with internal teams to gather feedback and identify opportunities for enhancement
  • Providing constructive feedback and coaching/mentoring to ensure consistent quality in service delivery performance
  • Developing, delivering, and maintaining quality standards and guidelines, including conducting audits and governance measures
  • Preparing regular reports highlighting quality metrics and performance trends for management
About You

To be considered for this role, you should have:

  • Quality experience or assurance knowledge
  • Excellent knowledge of business processes and customer experience principles
  • Knowledge and/or experience with business analysis and research
  • Training, coaching, and/or mentoring experience with knowledge of process improvement methodologies
  • Strong communication skills with an ability to influence others through compelling storytelling
What We Offer

We offer an excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing, and much more.

We are an equal opportunity employer committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment, and upon joining our team.



  • Belfast, United Kingdom SSE Full time

    **About the Role** **Base Location**: Belfast or Dublin **Salary**: £23,800 - £35,800 (NI) or €37,700 - €56,500 (ROI) + performance-related bonus + a range of other benefits to support your family, finances and wellbeing. **Working Pattern**: Permanent | Full Time | Flexible First options available **What is the Role?** The Quality Experience...


  • Belfast, United Kingdom JoJo Maman Bébé Full time

    About the Role:We are seeking a talented Customer Experience Specialist to join our team at JoJo Maman Bébé. As a Customer Experience Specialist, you will be the face of our brand, providing exceptional customer care and service to our clients. Your primary responsibility will be to guide, inform, and assist customers in making the correct purchase of our...


  • Belfast, United Kingdom HAYS Specialist Recruitment Full time

    Job Title: Senior Quality Co-ordinatorJoin our team at Hays Specialist Recruitment and take on a challenging role as a Senior Quality Co-ordinator. In this position, you will be responsible for maintaining the Quality Management System and Health & Safety system, ensuring that products meet company and customer requirements.Key Responsibilities:Maintain the...


  • Belfast, United Kingdom HAYS Specialist Recruitment Full time

    Job Title: Senior Quality Co-ordinatorJoin our team at Hays Specialist Recruitment and take on a challenging role as a Senior Quality Co-ordinator. In this position, you will be responsible for maintaining the Quality Management System and Health & Safety system, ensuring that products meet company and customer requirements.Key Responsibilities:Maintain the...


  • Belfast, United Kingdom HAYS Specialist Recruitment Full time

    Job Title: Senior Quality Co-ordinatorCompany: Hays Specialist Recruitment LimitedAbout the RoleThe Senior Quality Co-ordinator will be responsible for maintaining the Quality Management System, Health & Safety system, and inspecting products during manufacturing to ensure they meet company and customer requirements.Key ResponsibilitiesMaintain the Quality...


  • Belfast, United Kingdom Virgin Media O2 Full time

    The key to our success lies in our Retail Advisors. As a Customer Experience Specialist, you will become part of a team that excels at delivering exceptional customer experiences – and supporting each other to learn new skills and develop your career.You will be working 38 hours per week, and we will need you to be fully flexible on shift patterns so that...


  • Belfast, United Kingdom SSE Full time

    **About the Role** **Base Location**: Dublin or Belfast **Salary**: €39,600 - €59,400 (ROI) or £26,000 - £39,000 (NI) + performance-related bonus + a range of other benefits to support your family, finances and wellbeing. **Working Pattern**: Permanent | Full Time | Flexible First options available **What is the Role?** Our Customer Experience...


  • Belfast, United Kingdom Tesco Partners Full time

    About the RoleWe are looking for a Customer Care Specialist to join our team at Tesco Mobile. As a Customer Care Specialist, you will be responsible for delivering excellent customer service and ensuring that our customers have a great shopping experience.Key ResponsibilitiesProvide excellent customer service and resolve customer complaints in a timely and...


  • Belfast, United Kingdom HAYS Specialist Recruitment Full time

    Your new company The largest labelling company in the world providing innovative solutions to the Personal Care, Healthcare & Specialty, Automotive & Durables and Consumer markets as well as Food and Beverages worldwide. They have a long standing quality team and are renowned as being a lovely place to work. Your new role The purpose of the Quality...


  • Belfast, United Kingdom Frasers Group Full time

    About Us:At Frasers Group, we strive to provide exceptional customer experiences and service in the home furnishings industry. To achieve this, we're seeking an enthusiastic and customer-focused Sales Advisor to join our team in Belfast.Key Responsibilities:Deliver outstanding customer service, ensuring a seamless and enjoyable experience for all...


  • Belfast, United Kingdom newscientist - Jobboard Full time

    Quality Assurance Specialist Overview We are seeking a Quality Assurance Specialist to join our team at Spirit AeroSystems. As a Quality Assurance Specialist, you will be responsible for implementing and maintaining our Quality System, ensuring product and process quality/integrity meets appropriate regulatory/customer requirements. Responsibilities *...


  • Belfast, United Kingdom Biopax Limited Full time

    Job Title: Quality Assurance SpecialistJob Summary:Biopax Limited is seeking a highly motivated Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a key role in ensuring the quality of our packaging solutions and maintaining our commitment to quality, product safety, and sustainability.Key Responsibilities: Assist...


  • Belfast, United Kingdom EG Group Full time

    About the Role:We are looking for a skilled and enthusiastic Team Member to join our EG Group team at KFC. As a Team Member, you will be responsible for delivering exceptional customer experiences, handling cash, maintaining food safety, and working as part of a high-energy team.Key Responsibilities:Delight our guests by optimising guest experience, handling...


  • Belfast, United Kingdom Biopax Limited Full time

    Job Title: Quality Assurance SpecialistJob Summary:Biopax Limited is seeking a Quality Assurance Specialist to support the quality function in our packaging facility. As a BRCGS certificated site, our commitment to quality, product safety, and sustainability drives our success.Key Responsibilities:• Assist the Compliance Manager in maintaining the...


  • Belfast, United Kingdom Spirit AeroSystems Full time

    Job Title: Quality Assurance SpecialistSpirit AeroSystems is seeking a Quality Assurance Specialist to join our team in Belfast. As a key member of our quality team, you will be responsible for implementing and maintaining our quality system, ensuring product and process quality meets regulatory and customer requirements.Key Responsibilities:Liaise with...


  • Belfast, United Kingdom Spirit AeroSystems Full time

    Job Title: Quality Assurance SpecialistSpirit AeroSystems is seeking a Quality Assurance Specialist to join our team in Belfast. As a key member of our quality team, you will be responsible for implementing and maintaining our quality system, ensuring product and process quality meets regulatory and customer requirements.Key Responsibilities:Liaise with...


  • Belfast, United Kingdom newscientist - Jobboard Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Spirit AeroSystems. As a Quality Assurance Specialist, you will be responsible for implementing and maintaining our Quality System, ensuring product and process quality/integrity meets appropriate regulatory/customer requirements.Key ResponsibilitiesLiaise with...


  • Belfast, United Kingdom Hays Specialist Recruitment Full time €22,000

    Your new company This company is based in Belfast City Centre, they have recently won a large contract and would like to recruit an additional team member to assist with the extra workload. This organisation has an excellent reputation for providing excellent customer service and quality of work. Your new role In this role you will be responsible for...


  • Belfast, United Kingdom Ashton Recruitment Full time

    Job Title: Customs Clearance SpecialistJob Summary: Ashton Recruitment is seeking a skilled Customs Clearance Specialist to join our client's team in Belfast.Key Responsibilities:* Prepare and process import/export customs declarations and clearance* Check customs import/export entries* Deal with enquiries and queries related to customs procedures, tariff...


  • Belfast, United Kingdom Mydas Recruitment Careers Full time

    Mydas Recruitment Careers is seeking a Quality Assurance Specialist to work with multifunctional teams throughout the organisation, ensuring products meet costs, quality & schedule.Candidates should have 2+ years experience of:Supporting shop floor activitiesSupporting and leading quality policies & proceduresWorking with clients & customers to resolve...