Kebab Service Supervisor

2 days ago


Kingston upon Thames, Greater London, United Kingdom German Doner Kebab Full time

Kebab Service Supervisor at German Doner Kebab

A unique opportunity to join German Doner Kebab as a kebab service supervisor in Kingston Upon Thames.

Estimated salary: £28,000 - £38,000 per annum.

We are seeking an experienced shift leader to oversee the front-of-house area, ensuring seamless operations, excellent customer service, and adherence to company standards.

About the Role:

The successful candidate will be responsible for managing staff, handling guest complaints, and implementing effective communication strategies. They will also be responsible for maintaining high standards of quality control, hygiene, and health and safety in the front-of-house area.

Duties and Responsibilities:

  1. Lead Operations Excellence:
  • Oversee and manage the front-of-house area, ensuring that all aspects of guest service meet company standards.
  • Respond efficiently to guest complaints, taking appropriate action to resolve issues promptly.
  • Enforce and ensure the best quality of products possible is served, meeting food safety and health & safety rules and regulations.
Staff Management:
  • Train and direct team members through strong, well-organized training to ensure great guest service.
  • Appraise personnel's performance, providing constructive feedback to keep the team motivated and productive.
Guest Service:
  • Maintain high standards of guest care, meeting and greeting guests, and organizing table reservations.
  • Ensure that all employees at the front-of-house adhere to the company uniform standards.
Operational Efficiency:
  • Organize and supervise the shifts of dining and counter staff, ensuring seamless operations.
  • Monitor the stock storage areas, ensuring the front-of-house is neat and clean at all times.
Reporting and Administration:
  • Complete all necessary daily reports at the end of each shift.
  • Fills out daily paperwork.

Requirements:

  • Proven working experience as Supervisor/Duty Manager within the Food Industry.
  • Demonstrated experience in guest service management.
  • Extensive guest care knowledge.
  • Proficiency in English.
  • Computer literacy and familiarity with POS systems.
  • Strong leadership, motivational, and people skills.
  • Financial management skills.


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