Front of House Team Lead

2 weeks ago


Kingston upon Thames, Greater London, United Kingdom German Doner Kebab Full time

German Doner Kebab Front of House Team Lead

A challenging and rewarding role as a front-of-house leader awaits you at German Doner Kebab.

Estimated salary: £30,000 - £40,000 per annum.

We are looking for an experienced shift leader to join our team in Kingston Upon Thames. The ideal candidate will have a proven track record in delivering exceptional customer service, leading a team, and ensuring seamless operations.

About the Role:

The successful candidate will be responsible for maintaining high standards of quality control, hygiene, and health and safety in the front-of-house area. This includes managing staff, handling guest complaints, and implementing effective communication strategies.

Duties and Responsibilities:

  1. Lead Operations Excellence:
  • Oversee and manage the front-of-house area, ensuring that all aspects of guest service meet company standards.
  • Respond efficiently to guest complaints, taking appropriate action to resolve issues promptly.
  • Enforce and ensure the best quality of products possible is served, meeting food safety and health & safety rules and regulations.
Staff Management:
  • Train and direct team members through strong, well-organized training to ensure great guest service.
  • Appraise personnel's performance, providing constructive feedback to keep the team motivated and productive.
Guest Service:
  • Maintain high standards of guest care, meeting and greeting guests, and organizing table reservations.
  • Ensure that all employees at the front-of-house adhere to the company uniform standards.
Operational Efficiency:
  • Organize and supervise the shifts of dining and counter staff, ensuring seamless operations.
  • Monitor the stock storage areas, ensuring the front-of-house is neat and clean at all times.
Reporting and Administration:
  • Complete all necessary daily reports at the end of each shift.
  • Fills out daily paperwork.

Requirements:

  • Proven working experience as Supervisor/Duty Manager within the Food Industry.
  • Demonstrated experience in guest service management.
  • Extensive guest care knowledge.
  • Proficiency in English.
  • Computer literacy and familiarity with POS systems.
  • Strong leadership, motivational, and people skills.
  • Financial management skills.


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