Desktop Services Analyst

4 weeks ago


London, Greater London, United Kingdom DGH Recruitment Full time

An attractive salary of £45,000 - £65,000 per annum is offered for this exciting role as an IT Desktop Support Analyst at DGH Recruitment in London.

About the Role:

  • We are seeking a highly skilled and experienced IT Desktop Support Analyst to join our team in London on a permanent basis.

Responsibilities:

  • Provide remote and on-site support to colleagues globally.
  • Log all requests for support in the ITSM system accurately.
  • Acknowledge and respond to tickets in a timely manner, even if resolution is not possible on first contact.
  • Provide regular updates to requestors on their tickets.
  • Ensure tickets have appropriate categories assigned, correct status applied, and priority clear.
  • Escalate issues that are not resolvable due to knowledge or access to 2nd line support.
  • Deputise for senior IT Support Specialists during absences.

Requirements:

  • MS Office 365 Suite (Outlook, Word, Excel, PowerPoint)
  • Windows 10
  • Mobile Devices – iOS & Android
  • Active Directory Users & Computers / Azure AD
  • Basic understanding of networks (LAN, WAN, WAP, Cloud, IP)

Preferred Qualifications:

  • Microsoft Exchange Administration Centre
  • Microsoft 365 Admin Centre
  • iManage Work

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