Desktop Services Analyst
4 weeks ago
An attractive salary of £45,000 - £65,000 per annum is offered for this exciting role as an IT Desktop Support Analyst at DGH Recruitment in London.
About the Role:
- We are seeking a highly skilled and experienced IT Desktop Support Analyst to join our team in London on a permanent basis.
Responsibilities:
- Provide remote and on-site support to colleagues globally.
- Log all requests for support in the ITSM system accurately.
- Acknowledge and respond to tickets in a timely manner, even if resolution is not possible on first contact.
- Provide regular updates to requestors on their tickets.
- Ensure tickets have appropriate categories assigned, correct status applied, and priority clear.
- Escalate issues that are not resolvable due to knowledge or access to 2nd line support.
- Deputise for senior IT Support Specialists during absences.
Requirements:
- MS Office 365 Suite (Outlook, Word, Excel, PowerPoint)
- Windows 10
- Mobile Devices – iOS & Android
- Active Directory Users & Computers / Azure AD
- Basic understanding of networks (LAN, WAN, WAP, Cloud, IP)
Preferred Qualifications:
- Microsoft Exchange Administration Centre
- Microsoft 365 Admin Centre
- iManage Work
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