Technology Service Analyst

3 days ago


London, Greater London, United Kingdom Proactive Appointments Limited Full time

Proactive Appointments Limited is seeking a Technology Service Analyst to join our team in a hybrid working environment.

This role involves providing first and second line support to staff within the company, assisting them with hardware and software problems via phone, email, remotely and in person.

As a Technology Service Analyst, you will work in an ITIL aligned environment, providing support to desktops, laptops, mobiles, tablets and printers, as well as hardware and software applications.

Your experience should include:

  • Microsoft Windows versions 10
  • Apple IOS installation, configuration and troubleshooting
  • Active Directory user and group administration
  • Audio Visual and video conference technologies and hardware
  • Anti-virus installation and centralised deployment/management tools (e.g. Sophos)
  • Remote/Secure access & VPN solutions (particularly FortiClient)
  • WAN/LAN Technologies
  • Service Desk call logging software (Fresh Service)
  • Wi-Fi Technologies (specifically Meraki)
  • Desktop Imaging (Windows & Mac)
  • Email management/security (particularly Mimecast)
  • Microsoft Office 365 administration
  • Mobile Telephony (IOS and Android)
  • MDM – Intune

The salary for this position is approximately £33,000 per year, plus benefits, and we offer opportunities for growth and development in a large environment.



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