Customer Service Representatives

6 days ago


Herne Bay, Kent, United Kingdom Southeastern Railway Full time

**About Us**

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Southeastern Railway is one of Britain's busiest train operators, serving London, Kent and parts of East Sussex.

We're passionate about making every journey through our station an enjoyable one.

As a Customer Service Representative, you'll be the face of our railway, providing top-notch customer service to our passengers.

**Your Role**

You'll help make every passenger journey the best it can be by:

  • providing excellent customer service and resolving issues promptly
  • ensuring our stations are clean and welcoming spaces for our passengers
  • working safely and efficiently to dispatch trains on time
  • promoting activities on our railway and selling tickets
  • conducting regular safety and security checks

**What We Offer**

As a valued member of our team, you'll enjoy:

  • a salary of £22,351 rising to £24,484 per year
  • 28 days annual leave allowance (including bank holidays)
  • a final salary pension
  • free rail travel for you and your family
  • the opportunity to work in a fast-paced and dynamic environment

**Requirements**

To succeed in this role, you'll need:

  • excellent people and communication skills
  • some customer service experience
  • a proactive and positive attitude
  • the ability to work well in a team
  • the ability to handle challenging situations well

Please note that due to the nature of this role, candidates must be at least 18 years old to apply.



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