Customer Experience Lead

17 hours ago


Edgware, Greater London, United Kingdom Iceland Foods Ltd. Full time

We are seeking a Customer Experience Lead to join our team at Iceland Foods Ltd. This is a unique opportunity for an experienced retail professional who is passionate about delivering exceptional customer experiences and driving business growth.

As a Customer Experience Lead, you will be responsible for leading a high-performing store team and implementing strategies that drive customer satisfaction and loyalty.

Key responsibilities include:

  • Developing and executing store-level customer experience plans to achieve targets
  • Leading and managing a team of store managers and staff
  • Fostering a positive and inclusive store culture
  • Collaborating with other departments to drive business growth and improvement

In return, we offer a competitive salary of £48,000-£58,000 per annum, plus benefits including private health care and a generous staff discount scheme.



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