Automotive Customer Experience Specialist

3 days ago


Edgware, Greater London, United Kingdom Octane Recruitment Full time
Octane Recruitment seeks an exceptional Automotive Customer Experience Specialist to join our team. In this dynamic role, you will be the face of our service department, providing top-notch customer service and driving sales growth.

In this exciting position, you will:
  • Greet customers in person and over the phone, delivering a seamless experience.
  • Manage service and MOT bookings, ensuring efficient processes and timely completion.
  • Present repair options and costs transparently, building trust with customers.
  • Upsell additional services, products, or plans, increasing earning potential.
  • Stay organised and proactive in a fast-paced environment, meeting deadlines and keeping customers informed.

The ideal candidate has prior experience as a Service Advisor and possesses excellent communication skills. A full UK driving licence is also required. Competitive basic salary: £25,000 - £35,000 per annum, plus unlimited commission potential.

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