Patient Services Coordinator

3 weeks ago

London, Greater London, United Kingdom Bank Partners Full time

Bank Partners is seeking a Patient Services Coordinator to join our team. The successful candidate will be responsible for coordinating patient services, ensuring smooth and efficient service delivery in patient pathways from referral to discharge.

The ideal candidate will have excellent organizational skills, with the ability to manage multiple tasks and prioritize deadlines. Strong communication skills are also essential, with the ability to liaise with health records staff, ward clerks, and other organizations to ensure availability of medical notes and other necessary documents.

A salary of £29,000 per annum is offered for this role, depending on experience. If you are a motivated and organized individual with a passion for delivering high-quality patient care, we encourage you to apply.

Key Responsibilities:

  • Process and log all referrals, including paper and ERS, in line with Trust Access Policy and specialty SOP.
  • Record clinic outcomes accurately and manage clinic cancellations and rescheduling.
  • Use the Trust's medical transcription system to process letters in accordance with SOP.
  • Liaise with health records staff, ward clerks, and other organizations to ensure availability of medical notes and other necessary documents.
  • Use the 18-week referral to treatment (RTT) to manage outpatient and elective patient journeys.
  • Assist in the validation of the RTT Patient Tracking List (PTL) and take appropriate action to ensure timely treatment.
  • Prepare for clinics, taking notes and recording outcomes as necessary.
  • Ensure accurate recording of patient information using Trust IT systems and specialty databases.
  • Investigate patient DNAs and communicate results to consultants and PPC.
  • Handle post, manage consultant diaries, and undertake general typing duties.
  • Promptly answer telephone enquiries and escalate complex queries as needed.
  • Ensure interpreting support is available for patient consultations and inform the transport department of patients requiring transport.
  • Support the team in producing timely written and verbal communications with patients, clinicians, nursing staff, and management.

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