Slate CRM Manager

3 days ago


StocktononTees, Stockton-on-Tees, United Kingdom University of the Pacific Full time

Job Description: University of the Pacific is seeking a Slate CRM Manager to lead the development, configuration, and implementation of solutions within Slate to support various university departments involved in enrollment.

About the Role:

  • Serve as CRM Liaison: Act as the primary Enrollment Technology contact, providing support for daily operations within Slate for assigned university departments.
  • Day-to-Day System Support: Manage Slate troubleshooting requests, coordinate with Enrollment Technology, Marketing, Admissions, and other departments, and oversee CRM functions related to travel, events, applications, review processes, scholarship programming, decision releases, and Slate-hosted applications.
  • Application Management and Review Oversight: Partner with Enrollment Technology to manage and maintain the admissions application, conducting annual reviews, preparing for each application cycle, and implementing ad-hoc updates as needed.
  • Execute Communication Strategy: Work with Enrollment Marketing on project initiatives to enhance communication effectiveness and applicant engagement.
  • Implement CRM Policy and Access Standards: Collaborate with Enrollment Technology to establish and implement policies for CRM access and utilization within the assigned department, ensuring compliance and efficiency.
  • Data Analysis and Reporting: Compile year-end admissions data to evaluate recruitment strategies, events, and communications in Slate.
  • Event and Program Support: Provide technical support for Slate, Liaison WebAdmit, and Banner SIS systems as needed for enrollment events and student programs, managing event registrations, communications, and post-event follow-ups.

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