Dedicated Medical Office Administrator
3 weeks ago
About the Role
We are seeking an experienced and skilled receptionist to join our dynamic team at West Point Medical Centre. The successful candidate will provide administrative support to our healthcare professionals and patients, ensuring a smooth and efficient service.
Main Responsibilities
- Manage patient appointments and bookings using the EMIS web system
- Receive and direct patients to the correct professional or service
- Act as a chaperone during medical procedures
- Contact interpretation services for patients as required
- Maintain accurate patient records in electronic format
- Prepare the reception area for incoming colleagues and participate in handovers
- Take telephone messages and general enquiries, directing as necessary to the GP
- Process incoming and outgoing correspondence, including managing workflow tasks
- Manage queries and administrative tasks in an efficient manner
- Support the team in the effective use of searches, audits, and recalls
- Ensure confidentiality is maintained at all times
Person Specification
- Experience of working in a GP practice as a receptionist or administrator
- Strong IT skills, particularly with EMIS web
- Excellent time management and organisational skills
- Problem-solving skills and ability to work under pressure
- Excellent interpersonal and communication skills
- Ability to work as part of a team and support colleagues
- Self-motivated and flexible
- GCSEs or equivalent qualifications with Grade B or above in English
- Excellent written and oral communication skills
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