Enrolment Team Lead

3 weeks ago


Leicester, Leicester, United Kingdom Project Partners Full time
Job Summary

We are looking for a Customer Service Coordinator to support our Pilot Training programme. The ideal candidate will have excellent communication skills, be highly organized, and possess a proactive attitude.

About the Role:

  1. Monitor and track new candidates interested in pilot training courses.
  2. Deliver exceptional customer service via phone and email.
  3. Determine the best course of action for each candidate and direct them accordingly.
  4. Provide ongoing support to candidates throughout the application process.
  5. Attend enrolment days at our centre.
  6. Perform administrative tasks using Microsoft Office.
  7. Collaborate with the sales team and report to the sales manager.
  8. Offer guidance and support to candidates as needed.

Candidate Requirements:

  • Excellent organizational and time management skills.
  • Proven customer service experience.
  • Strong verbal and written communication skills.
  • Proficient in Microsoft Office and Excel.
  • Familiarity with CRM platforms or systems.
  • Able to work effectively in a team environment.
  • Previous face-to-face customer service experience.

What We Offer:

  • Competitive salary: £25-27k depending on experience.
  • 25 days annual leave.
  • On-site parking.
  • Pension plan.
  • Company social events.
  • Ongoing development and training opportunities.

This is a full-time role, working Monday to Friday, 8:30am to 5:30pm, with a 30-minute lunch break. You must be able to commit to 5 days per week in the office as hybrid working is not an option.



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